Refund & Return Policy
Draft policy, pending final review by Korea Halal Mart — last updated .
Can I cancel my order?
You can cancel an order before it has shipped by contacting us (see Contact Us). Once an order has shipped, it can no longer be cancelled — see Returns below.
Can I return perishable or opened items?
Because most of our products are food, opened or perishable items (including refrigerated and frozen goods) cannot be returned once delivered, unless the item arrived damaged, expired, or different from what you ordered.
What if my item arrives damaged, expired, or incorrect?
If an item arrives damaged, past its best-before date, or different from your order, contact us with your order ID and a photo of the item as soon as possible. We'll arrange a replacement or refund.
How do I request a refund or return?
Message us via the WhatsApp chat button on any page, or through the Contact Us page, with your order ID. We handle these case by case rather than a fixed automated process, so a real person will get back to you.
How are refunds processed?
Approved refunds are issued to the original payment method via Toss Payments. Processing times depend on your card issuer or bank.